CALL US NOW
+27 (0) 11 000 0000
Frequently Asked Questions
Find answers to the most common questions about our store
Ordering & Shipping
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, provide your shipping information, and complete payment to finalize your order.
Shipping times vary depending on your location. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. International orders may take 10-15 business days.
Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order from your account dashboard.
Returns & Refunds
We accept returns within 30 days of purchase. Items must be unused, in original packaging, and with all tags attached. Some items like personalized products or perishables are not eligible for return.
Contact our customer support team at support@metacortex.store with your order number and reason for the refund. Once approved, refunds are processed within 5-7 business days.
Payment & Security
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various digital payment methods. All payments are securely processed through encrypted channels.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Account & Support
Click on "Forgot Password" on the login page and enter your email address. You'll receive a link to reset your password within a few minutes.
You can reach us via email at support@metacortex.store, or through our Contact page. Our support team is available Monday through Friday, 9 AM to 6 PM.
Still have questions?
Contact Us